Terms & Conditions
VideoMako (referred to as “VideoMako”) reserves the right to change or modify this Agreement, and any policy or guideline incorporated by reference at any time at its sole discretion.
You (referred to as “Customer”) accept our Terms of Service, detailed herein, upon clicking the checkbox in our checkout process (which is required to complete the form). You agree that you’ve reviewed and understand the content within our knowledge base outlining details on how our service works and our scope https://videomako.com
Any changes or modification will be posted by VideoMako to www.videomako.com/terms and become effective upon posting of the revisions on this document.
You are responsible for regularly reviewing the Site to obtain timely notice of such changes or modifications. Your continued use of the Services following VideoMako posting of any changes or modifications will constitute your acceptance of such changes or modifications. IF YOU DO NOT AGREE TO THE TERMS OF ANY MODIFICATION, DO NOT CONTINUE TO USE THE SERVICES AND IMMEDIATELY PROVIDE NOTICE OF CANCELLATION OF THIS AGREEMENT.
Use – Your subscription and any add-ons will automatically renew at the end of the applicable subscription period. VideoMako works on one video at a time. Turnaround times are not guaranteed, but a majority of our customers get a first draft within 1-2 business days.
Cancellation – You may cancel your subscription with VideoMako at any time before the end of the then-current subscription period. To cancel your subscription please do so via our members portal.
Upon cancellation, you will continue to have access to the VideoMako services and your files through the end of your paid billing term. Access to your account files requires an active subscription. Cancelled accounts will not have access to their files once their billing term has ended.
Money Back Guarantee – If the customer is using VideoMako for the first time they are entitled to a 14 day risk free period to evaluate the quality of the service. Provided they’ve filled out the cancel form during the first 14 days of service they can additionally request a refund by emailing firstname.lastname@example.org. If a customer approves a video edit during the first 14 days of their subscription, or begins a monthly plan after a weekly trial, they are not entitled to a refund. Charges and refunds are dependent on the exchange rate between the US Dollar and your currency for the day.
Payment and Refunds – Payments are non-refundable and we do not provide refunds or credits for any partial subscription periods except as provided for in the Money Back Guarantee. You further agree that, upon registering for the services through the Site, you authorize VideoMako to charge your method of payment (e.g. credit card) for the fee on each anniversary of your registration date, based upon your billing frequency (e.g. monthly, quarterly, annually). Your account and access to the services provided via the site may be suspended in the event of non-payment of applicable fees. You represent and warrant to VideoMako that such payment information is accurate and that you are authorized to use the payment instrument. You will promptly update your account information with any changes (for example, a change in your billing address or credit card expiration date) that may occur. VideoMako may change its fees from time to time by posting the changes on the Site with 5 days prior notice, but with no advance notice required for temporary promotions or reductions in fees. You, the client are responsible to use VideoMako after payment.
Limitations and Abuse of Service – VideoMako is designed for the reasonable use of a single individual. We are not meant to replace a full-time video editor so use your common sense! If we find that you are not in alignment with our model, sharing accounts/logins, violate our core values, or are abusing our services or team in any way, including using our services for illegal or adult/pornographic materials, we reserve the right to cancel your account.
We don’t provide the following services:
We can’t record voiceovers.
We can’t do 3D animations
Output files – While we do our best to minimize any mistakes, due to the nature of creative design we can not guarantee all files delivered will be 100% error free. Upon file delivery you agree to review and proof all files for any errors or omissions and notify our team if any changes/corrections are needed. We will do our best to rush any edits to correct the mistakes. VideoMako is not responsible or liable for any losses or expenses incurred from errors or omissions.
Ownership of Content. Customer maintains the ownership rights in any User Content that such Customer submits to the site and the finished product VideoMako produces.
Grant of Limited Rights to VideoMako. By submitting a Task to VideoMako, the Customer gives us the rights to User Content to the extent necessary to complete the Task. Each Customer authorizes us to retain archival copies of all User Content that such Customer has submitted.
By default, you agree to provide VideoMako with a non-exclusive right and license to publish your work in our portfolio, website logo block, social media, email, or other communication efforts. If you would like to revoke this right, please notify our team in writing to email@example.com.
Work and delivery output – While we can accept unlimited requests and revisions, our output volume depends on many factors, namely depending on the total request volume and complexity. We will do our best to work with you to accommodate any priority items and your timelines but our suggestion is to not use our service for time sensitive requests. Your right to use the VideoMako services shall terminate upon your breach of any term of this Agreement.
Limitation of liability – We will not be liable to you or any third party in any event for any loss (financially or otherwise) or any damages arising from or relating to this Agreement. You acknowledge and agree that your use of this site is at your own discretion and risk. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, OR LIMITATIONS OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THESE LIMITATIONS MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE TOTAL LIABILITY OF VideoMako UNDER THIS AGREEMENT EXCEED FIFTY DOLLARS ($50), REGARDLESS OF THE CAUSE OF ACTION, IN TORT, CONTRACT, OR OTHERWISE.
Business day – VideoMako operates in the Philippine time zone. Monday – Friday from 9am – 5pm GMT +8.
Digital Millenium Copyright Act (DMCA). In the event materials are made available to this Site by third parties not within our control (ie: stock footage, creative commons license), we are under no obligation to, and do not, scan such content for the inclusion of illegal or impermissible content. However, we respect the copyright interests of others. It is our policy not to permit materials known by us to infringe another party’s copyright to remain on the Site. If you believe any materials on the Site infringe a copyright, you should provide us with written notice that at a minimum contains:
– A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
-Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
-Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
-Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
-A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
– and A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
All DMCA notices should be sent to our designated agent as follows:
104 Granville Road, London, UB109AG, United Kingdom
It is our policy to terminate relationships regarding content with third parties who repeatedly infringe the copyrights of others.
Governing law Any claim relating to VideoMako web site shall be governed by the laws of the United Kingdom without regard to its conflict of law provisions.